Archives: Ebooks

Businesses that start small with the vision to scale up often opt for cloud. Did you know while choosing a cloud call center software provider you could be operationally paralyzed if you didn’t ask these pertinent questions?

From the package that you have opted, you need to ask about Number Ownership, Telecom Regulations, DNC Management, Vendor’s Roadmap that is aligned with your business goals and much more. So Let’s dive in.What You’re Getting in this eBook

• Whether Cloud Contact Center Software is the right choice for you?
• What are the telecom regulations and why you should care?
• Key factors to evaluate the package restrictions, data regulations, and hidden costs
• Key Comparisons of Cloud Contact Center Vendors

To over-deliver in service to a customer is by far the most valuable thing for a business. Because, there are only two ways to improve the operations of a business: increase sales or decrease costs.

“62% of companies view customer experience delivered by the contact centers as a competitive differentiator.” – Deloitte

Businesses can no longer turn a blind eye to the kind of customer support being delivered by the contact centers. To be able to truly deliver the best customer service experience, it is time to work towards transforming the contact centers into customer engagement centers with the right helpdesk by your side.What You’re Getting in this eBook

• How helpdesk benefits your customers, employees and business.
• How to choose the right helpdesk software for your business.
• Answers to your helpdesk management system problems.

Here’s the story – you clearly understand importance of customer experience and are planning to implement significant CX changes across the business. It’s a good start, but it will only get you so far. It is more crucial to get everyone on board the CX train, especially your C-Level bosses.

If there’s one thing leaders fear most – it’s the sales pitch. Selling an idea to a group of smart, highly experienced individuals is not an easy task to say the least. And when the moment of truth arrives, it’s going to be up to you to capture their full attention in a very limited amount of time.What You’re Getting in this eBook

We’ve developed a comprehensive customer experience elevator pitch template that has everything you need as a CX Leader to tame the upper level management and create a powerful first impression within minutes! This is a must-have!

With an outburst of Digital interaction channels, improving customer experience has become more important than ever. Simplifying the art of customer experience across multiple channels is a huge challenge for modern digital businesses.What You’re Getting in this eBook

This 360 Degree Customer Experience ebook is your answer to delivering a seamless, consistent & personalized customer experience. You’ll learn the secrets of creating, delivering & measuring 360° Customer Experience

• Challenges of 360 Degree CX
• The Most Common Customer Interaction
• The Ideal Customer-Agent Interaction
• Jaw-dropping 360 Degree customer experience statistics

Business organizations looking to be at the top of customer experience game should leverage the call center technology and tools to deliver superior customer service. But how do you know what is the best software for your business?This ebook will take you through the systematic process to determine when do you need a call center software solution and what factors to evaluate while choosing the right call center software.What You’re Getting in this eBook

• How to discover when you need a call center software
• 10 questions to ask when evaluating call center software solution
• Key factors to evaluate while choosing call center software for your business

E-commerce volumes have grown exponentially in recent years but so has shopping abandonment rate, resulting in huge loss for eCommerce players.;

This ebook discusses how a customer interaction technology could help in overcoming the challenges faced by the industry by bridging the gap between eCommerce sales and customer service.What You’re Getting in this eBook

• Importance of Personalizing eCommerce Customer Experience
• How Excellent Customer Service can lead to Cut Down in Product Returns
• Ways to Enrich Mobile Customer Experience in eCommerce
• Key Call Center Metrics for eCommerce Business
• Contact Center Technology Trends for eCommerce in 2016

Optimize your Call Center and take it to a whole new level to meet the changing customer experience requirements. Deliver customer services par excellence while avoiding the usual challenges that might hinder your pace of growth. The Ebook aims to help you start and bring customer experience revolution by adopting the right strategies.What You’re Getting in this eBook

• Best Practices to Optimize Call Center Processes
• Technologies to Transform Customer Experiences and Ensure Omni-channel Communication
• Agent Empowerment and Coaching to Drive Customer Satisfaction

With this guide get your hands on contact center best practices that will accelerate your pace to customer service excellence. Avert the most common challenges and problems contact centers normally encounter. And most importantly garner insights on how to leverage technology to establish and create True Omni-channel Customer ExperienceWhat You’re Getting in this eBook

• Get started on creating your own Contact Center to and providing exceptional customer service experience
• Using the right cloud contact center technology to ensure customer loyalty and customer satisfaction.
• Best practices to effectively manage your call center operations

The Writing on the Wall is Clear – Going forward, CX is the BattleGround brand will fight for to retain customers and promote brand advocacy.

Business leaders are asking how to improve customer experience, rather than why they should improve customer experience. The shift is evident, enterprises are becoming more and more aware about the effect it has on transforming first-time customers into long-terms users and band advocates.

” 84% of organizations expected to increase investment in customer experience (CX) technology in the year ahead” – 2017 Gartner Inc. survey

Quality of the product and service is no longer the sole differentiator between brand. The tables have turned, businesses are equally focused on customer retention and not just acquiring new ones.What You’re Getting in this eBook

• 5 Easy Steps to Implement Customer Experience Improvement Strategies
• How CX impacts ROI
• A Glimpse into the Changing Face of Customer
• Answer to CX Problems

Artificial Intelligence is fast becoming the new interface of every digital business brand. Having an NLP based chatbot takes this game to a whole new level.

There are AI-powered chatbots that take care of all your L1 issues, then there are chatbots which become part of the entire Customer Journey Map.What You’re Getting in this eBook

• How Chatbots are being used in the current Industry
• What’s wrong with the current breed of Chatbots
• Why chatbots should be used for CX
• Challenges companies face while integrating Chatbot and Customer Experience