Whitepapers

Whitepapers

A detailed account of studies, analysis, and observation covering the future trends of the contact center industry. Download the report to get an in-depth understanding on how the customer service industry is evolving.

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Whitepaper---WFH-vs-Work-from-Office-list-img

As a knee-jerk reaction combined with lockdowns and movement restrictions laid down by governments to tackle the spread of COVID-19 virus,..

Are Remote Contact Centers the Future?-list-img

As a worldwide concern over COVID-19 (coronavirus) grew, we saw businesses adapting to the new way of working.

How to Choose The Best Mobile Call Center Software

Remote working or work from home model is increasingly gaining popularity among the businesses.

How-to-Choose-the-Right-Contact-Center-Technology

Right contact center technology is essential to deliver superior customer experience and stay competitive to retain customers. ..

How-to-Budget-for-Enterprise-Software

Selecting the best Enterprise Software for your organization can be a hugely cumbersome and challenging task, especially with the proliferation of multiple players.

Omni-channel-Commerce-Making-Customer-Experience-the-New-Competitive-Advantage

This whitepaper from Frost & Sullivan explores the reality of Omni-Channel Customer Experience today.

New-Generation-Solution-for-Contact-Centers
The software is increasingly replacing now-outdated hardware components. The contact center industry is not alien to this migration either.
Roadmap-to-Omni-Channel-Customer-Communication-for-Banks

To guide banks at each level of their progress and defines processes to deploy at that particular level in their journey towards creating..

Increase-Your-Per-Agent-Debt-Collection-Revenue-by-Over-200%

By using a Dialer for handling large volumes of debtors, companies can increase productivity and minimize the number of interactions to reach the right party.

Essential-WFM-Capabilities-for-SMB-Large-&-Omni-channel-Contact-Center

Technology-savvy customers of today are using multiple channels to engage with companies. Don’t manage channels in silos.