As a knee-jerk reaction combined with lockdowns and movement restrictions laid down by governments to tackle the spread of COVID-19 virus, many contact centers adopted remote working.
However, many are still skeptical about the long-term effects of remote working and questioning if this is the best option for their call center.
Here is a checklist to help you answer the most common questions about remote working such as:
- Improving your ROT
- Talent Allocation to ensure optimization of resources
- Legacy PBX system Vs Modern Contact Centers
- Driving remote customer experience
- How to choose the best remote contact center software for your business