Think back to the last Saas company that you interacted with and the experience that the company provided for you? When you initially signed-up for their services, what kind of emails did you receive from the company, if any at all?
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Ameyo Dedicates FY 2018-19 to Channel Partners
The first couple of weeks in April this year were more than just routine at Ameyo. Leaders across the functions had gathered to look back upon the year that went by, and to decide the priorities for next year. The marathon discussions sometimes went for more than 20 hours at a stretch. While there were a lot of priorities discussed, one that was unanimously accepted was “Focus on Channel Partners”.
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Ameyo Updates: Omnichannel Contact Center Solution to Improve CX
To help our customers and partners always stay ahead in the CX game, our motto at Ameyo is to improve and update our software constantly. This time around, we would like to share some interesting updates for Ameyo Omnichannel Contact Center Platform that will improve agent performance significantly and take customer engagement to a whole new level. So, without further ado, here are the updates for your reference-
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Embracing Digitisation to Boost Customer Experience : The Middle East Story
Digitisation is leading the way business is done in today’s hyper-connected world. Economies across the world are taking leaps to ensure they ride the digitisation wave to grab all the growth opportunities. Middle East region, particularly United Arab Emirates (UAE) have not only identified the immense potential of digital transformation but also taken the initiatives in the right direction ahead of others. Continue reading “Embracing Digitisation to Boost Customer Experience : The Middle East Story”
Helpdesk Management System: Choosing the right Help desk Software for your Business
In continuation of my Help desk Software series (Also read: What is a Help desk Ticketing System and Why is it important), today, we will be talking about some things that the companies need to keep in mind before buying a help desk solution.
We will be categorizing the checklist into two categories, namely – at the business level and, at the technology level.
How is Middle East Gearing Up for Customer Experience Challenges
Digital transformation is the reality of today’s world as evolving technologies are disrupting each and every aspect of the business, government, and individuals’ lives. Businesses have to embrace this revolution by identifying the challenges coming up their way and plan to address them. The Middle East region has a fair share of their digitisation story in the global digital revolution. Continue reading “How is Middle East Gearing Up for Customer Experience Challenges”
Creating the Next Generation Outsourcing Centers in Bangladesh
Since the early 2000s, the economy of Bangladesh has consistently grown at an annual pace of 6%. There is a massive growth and improvement in different sectors -education, health and manufacturing. In fact, as per a PwC report, the country is expected to become 28th largest economy in the world by 2030. These predictions is closely associated with the growth in the job market.
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What is a Help desk Ticketing System and Why is it Important?
Organizations work hard towards maintaining their bottom line. Since the time organizations have started understanding the what and how of customer experience, they have been promoting a customer-centric culture. Simply put, customer-centricity refers to putting the customer at the center of what you do. Even, Gartner has declared Customer Experience as the new battlefield. Acknowledging the need to improve customer support and satisfaction is not enough. The organizations need to put in place the right measures to achieve the goals of delighting their customers. One of the most important ways of doing that is by having a Helpdesk Ticketing System.
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How to Delight Customers & Streamline Helpdesk Support with Smart Ticketing
Customer support is an integral and pervasive part of the business and it is crucial for the helpdesk support team to deliver the best service possible to customers. But this is easier said than done! Picture a day in life of a customer support representative (CSR) and imagine the level of stress that an overflowing inbox with support tickets can result and eventually hamper the work efficiency. Continue reading “How to Delight Customers & Streamline Helpdesk Support with Smart Ticketing”
How To Drive Your Organization Towards CX Maturity
As per a Mckinsey report, “70% of buying experiences are based on how the customer feels they are being treated.” This means that customer experience matters more than ever before. CX consulting firm Walker also forecasts that by 2020 customer experience will take over price and product as the key brand differentiator. This is forcing enterprises to take CX more seriously. But despite all the talk, the ground reality suggests otherwise. A recent Forrester study claims that “the average customer experience (CX) is getting worse, not better”. The primary reason for this gap is that enterprises fail to engage their employees “more intimately with the CX process”.
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