Archives: Blogs

3 Most Common Myths that Prevent SMBs from Moving to Cloud

 

It has never been this difficult to run a small and midsize business. The biggest reason is that the shrinking world has brought the biggest players to even the most local markets and it has become extremely difficult for small companies to compete.

One of the allies that they have in this highly competitive world is cloud-based call center software, which allows them to access fantastic solutions at affordable prices. According to the latest surveys, the percentage of small and midsize businesses (SMBs) that use certain cloud-based services is on the rise, but there are still many who are refusing. Continue reading “3 Most Common Myths that Prevent SMBs from Moving to Cloud”

How Cloud Contact Center Solution Evolved Over Time [Infographic]

With time you must have gained expertise in providing exemplary experience to your customers whether it is in terms of resolving queries on the first go or serving them at the 11th hour. Technology can be one of the major reasons behind the success story of businesses out of which contact center software plays a major role. Contact center software has not only eased the life of agents but at the same time has also helped in gaining customer loyalty overtime. When organizations have the capability of controlling their inbound and outbound interactions, they become leaders in customer experience domain. Continue reading “How Cloud Contact Center Solution Evolved Over Time [Infographic]”

Why Customer Interaction Management Software can Benefit E-Commerce Manifold

 

Worldwide retail e-commerce sales will reach $1.915 trillion by the end of 2016.

Yes, you read that correctly, and the figure is likely to more than double itself by 2020 – when it is touted to top $4 trillion, according to eMarketer.

The new-age predicament in e-commerce is less around gaining news customers and more to do with the management of interactions at various stages of buyer’s journey and multiple mediums of interactions.

Continue reading “Why Customer Interaction Management Software can Benefit E-Commerce Manifold”

How Customer Retention Strategies can Increase your Brand Loyalty [Infographic]

So what can be the topmost priority for a business?

Is it a lead, your sales reps are running after or current customers, your reps might be avoiding to chase new leads?

When we talk about profits, the first thing that hits our mind is the more number of prospects in our pipeline. You might be an expert in acquiring leads but with time it is very much necessary to nurture bond with customers. Fetching new leads is the best way to boost your market share but delighting your existing customers will not only help you build loyal customers but in turn provide you brand advocates. According to the Harvard Business School, “increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent.” Your current business goals need to be customer-centric in order to assure revenue inflow and repeat purchase. This is where customer retention plays the most important role. It is said that if you have a sound customer retention strategy, you have the best business strategy of all.

Continue reading “How Customer Retention Strategies can Increase your Brand Loyalty [Infographic]”

Make your Startup More Effective with these 4 Call Monitoring Practices

 

At the heart of any call center is customer service. Call monitoring is an effective method to evaluate and improve the efficiency of your customer service in your startup. The main objective of call monitoring is to detect and analyze calls that fail to provide satisfactory service. It also provides the means to identify and acknowledge practices that deliver positive results.

Continue reading “Make your Startup More Effective with these 4 Call Monitoring Practices”

Top Mobile App Trends for 2017 to Impact Small Businesses [Infographic]

In a world that is dictated by smartphones, 4G is the new ‘it factor’ in India as prices continue to be on a declining spree along with increased customization.

This is quite obvious as the smartphone user base stands at 250 million, growing at a massive 50%. Furthermore, there have been 106 million new smartphone shipments last year, while the penetration still stands at 20%.  Continue reading “Top Mobile App Trends for 2017 to Impact Small Businesses [Infographic]”

5 Best Practices to Become a Customer-Centric Company

Every business has its own objectives and goals. However in essence, every business caters to a single purpose – it either fulfils specific needs of customers, or solves specific issues of customers. This places customers as the most important entity in any and every business.

Any organization that wants to thrive must adopt a customer-centric approach, and treat its customers as the first priority. A customer-centric approach is not a choice but a necessity that every business must address and implement in order to progress. Continue reading “5 Best Practices to Become a Customer-Centric Company”

Simplicity: How to Avoid Customer Confusion in Omnichannel Customer Experience

KISS: Keep it simple and stupid. Simple and time saving customer experiences sounds like a no-brainer, doesn’t it? However; how does the reality look like? Seriously; no company does design and implement complex and confusing processes on purpose. Reality shows that lots of websites, dialogues on an IVR, forms, E-Mail responses are eating up the customer’s time. Even simple requests cannot be processed and leave customers in confusion. Customer experiences aren’t simple at all. Continue reading “Simplicity: How to Avoid Customer Confusion in Omnichannel Customer Experience”