29th February was a rather eventful Monday, compared to other drab ones. It started with the Oscars 2016, where our beloved Leo finally managed to bag the Oscar in the Best Actor category. However, an early morning gave way to a rather serious noon, as the nation’s Finance Minister Arun Jaitley presented the Budget 2016.
We are sure by now you have got your dose of the budget and how the common man will benefit from it, along with all the items that are likely to get dearer or cheaper. However, on close inspection this year’s budget was a stark contrast especially in terms of what it means to startups and small businesses.
“For my part, I travel not to go anywhere, but to go. I travel for travel’s sake. The great affair is to move.” – Robert Louis Stevenson.
This quote is an anthem, a traveller’s anthem, by which every traveller lives by, breathes in and lives in ‘this’ skin. A traveller’s mind is a maze. A maze which keeps changing untiringly, keeping track of all the necessary and often unnecessary details, he might or might not need during his trotting, vacation, hike or journey. But nonetheless, it has to be there!
Call centers are a frenzied hub of calls, emails, and chats. They work with a lot of financial records, customer information, call logs, and call recordings. But, these are traditional sources of data that were anyway available. Now, call centers, to be on top of their game, are embracing digital data that includes data from twitter, Facebook, and other social media sources. This data is unstructured and text-heavy. So call centers need to adopt modern ways of mining this information. Continue reading “Big Data, and How it Can Help Improve Your Call Center Efficiency”
With the continuous involvement of the business environment, call centers are gaining huge importance. The explosion of the internet and advancement in communication technology has changed the way organizations are doing business. While many businesses prefer to outsource their call centers, some of them prefer to keep their operations in-house by using a customer call center software.
Giving the best customer service involves simplifying and streamlining your business process. The best way to tap into this potential market is with an adequate customer response strategy and infrastructure. This is where IVR – Interactive Voice Response setup comes into play.
A typical day at any contact center would revolve around taking customer calls or handling complaints. By the middle of the week, you would have wished that there’s more to your life than just heaps and tons of work. Remember that night when you felt so burdened with work that you just wanted an escape, but just imagine how small our problems are in the larger scheme of things. I mean just take a look at the stars from time to time, and you’ll realise that your problems are so miniscule that nobody gives a flying duck! Continue reading “Do it like Dilbert – 20 Reasons Why Customer Service is an Amusing Job”
Social selling is a fresh and an untapped weapon which an agent can’t afford to miss keeping in their quiver. To reap maximum benefits, modern sales have to go parallel with social selling. According to a research, 78% of sales reps using social media outsell their peers.
Earlier, we had talked about some of the essential basic Contact Center Software Features that you need to improve customer support.
This week, we will focus on some other key features that you need to monitor and improve agent productivity, enhance customer experience, and employ data driven decisions to take your contact center to the next level.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
![Social selling – The New Weapon you need to Revolutionize Business [Infographic]](https://www.ameyo.com/wp-content/uploads/2016/02/Weapon-you-need-to-Revolutionize-Business.jpg)
