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The Guide to Prepare your Contact Center for Holiday Season

Consumer Behaviour during the Holiday Season

Celebrating Festivals in the New Normal

In light of the COVID-19 pandemic, we have seen customers’ buying behavior change. From an acceleration in the adoption of online shopping to new ways of engaging with the customers effectively – the business landscape has evolved.

Despite the pandemic, the holiday season inherently uplifts spirits and creates positive vibes. While the excitement is running high, so are the customer expectations.  

With increased sales and traction, the inbound customer queries also increase. That’s where the burden is felt the most aka in the contact centers. The agents are swamped, the call queues are choked and the inbound traffic is at an all-time high – more so with digital channels gaining prominence and customers using multiple channels to contact a brand. If not dealt with earlier on, this can be catastrophic. It requires meticulous planning, additional reinforcement, and most importantly the right technology partner that allows to you manage your omnichannel customer support like a breeze.Here is The Guide to Help you Ace your Customer Support During the Holiday Season in contact center. In this eBook you will learn:

  • The challenges and solutions to overcome the holiday rush while working remotely
  • Checklist to consider while preparing your contact center for the holiday season
  • Industry-wide trends and challenges
  • How an omnichannel contact center can provide you an edge to win at the CX battleground

Handbook to Choose the Best Remote Call Centre Software for African Businesses

Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry. However, the pandemic brought some obvious changes to the way of working – the priorities shifted. African companies struggled with business continuity options and few of them went either for short term Work from home ready solutions or scrambled for new solutions in the market.  With this ebook, we have tried to answer some of the most common questions about choosing the best remote call centre solution for the African market.What You’re Getting in this eBook

  • What makes Africa the call center hub
  • How customer service has evolved in the Pandemic times
  • Challenges and benefits of remote working
  • Factors to consider when choosing the right remote call center solution for your business
  • What differentiates Ameyo from other remote call center software providers

Handbook to Use WhatsApp as a Customer Service Channel

WhatsApp as a messaging platform has garnered tremendous popularity in the last couple of years with a user base of more than 1.5 billion across 180 countries.

With WhatsApp rolling out the WhatsApp for Business API, it has provided organizations with a great opportunity to use this platform to deliver a true omnichannel customer experience. However, there still are questions about how businesses can effectively use this customers’ preferred messaging platform to their advantage. Find answers to all such questions and more!What You’re Getting in this eBook

  • Why businesses should seriously consider WhatsApp for customer service as a channel
  • How to use WhatsApp Business for various industries
  • Learn how to get started with WhatsApp Business API
  • Quick checklist of some must have features in a WhatsApp for Customer Service Solution

The State of Customer Engagement Amid and After Covid-19 Pandemic

COVID-19 has brought unprecedented challenges for all businesses across industries. Businesses which consider customer engagement and customer support as their foremost concerns, are facing more difficulties amid pandemic crisis.

With crucial information and forecasts from reckoned analysts across the world, this E-book is especially created to help brands overcome these obstacles. If customer experience is important for you, this E-book is definitely going to be a savior!Highlights of this E-book

  • Impacts of COVID-19 on Customer Engagement and Customer-Facing Businesses
  • Changes in Customer Inteaction Channel Preferences
  • Why and How Business Should Be Prepared to Transform their Way of Working
  • Business Implications Post the Pandemic Crisis
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Guide to Choose the Best Remote Contact Center Software for Your Business

Remote working, also known as work from home model has gained popularity in the recent times with businesses becoming a lot more flexible and the emergence of large number of startups.

Contact centers are crucial for an excellent customer service experience. But what happens when your service executives are working remotely? How do you still maintain high levels of agent productivity and customer satisfaction? You setup a remote contact center! Here is a handbook to help you make the best decision for your business.

What You’re Getting in this eBook

  • What are the challenges of setting up a remote contact center
  • Factors to consider when choosing a remote contact center solution for your business
  • How to be work from home ready – solutions to make it easier

A Quick Checklist To Decide on the Right Cloud Contact Center Vendor

Businesses that start small with the vision to scale up often opt for cloud. Did you know while choosing a cloud call center software provider you could be operationally paralyzed if you didn’t ask these pertinent questions?

From the package that you have opted, you need to ask about Number Ownership, Telecom Regulations, DNC Management, Vendor’s Roadmap that is aligned with your business goals and much more. So Let’s dive in.What You’re Getting in this eBook

  • Whether Cloud Contact Center Software is the right choice for you?
  • What are the telecom regulations and why you should care?
  • Key factors to evaluate the package restrictions, data regulations, and hidden costs
  • Key Comparisons of Cloud Contact Center Vendors

The Guide to Helpdesk Management System

To over-deliver in service to a customer is by far the most valuable thing for a business. Because, there are only two ways to improve the operations of a business: increase sales or decrease costs.

“62% of companies view customer experience delivered by the contact centers as a competitive differentiator.” – Deloitte

Businesses can no longer turn a blind eye to the kind of customer support being delivered by the contact centers. To be able to truly deliver the best customer service experience, it is time to work towards transforming the contact centers into customer engagement centers with the right helpdesk by your side.What You’re Getting in this eBook

  • How helpdesk benefits your customers, employees and business.
  • How to choose the right helpdesk software for your business.
  • Answers to your helpdesk management system problems.

The Ultimate Guide to Successfully Sell Customer Experience to Your Boss

Here’s the story – you clearly understand importance of customer experience and are planning to implement significant CX changes across the business. It’s a good start, but it will only get you so far. It is more crucial to get everyone on board the CX train, especially your C-Level bosses.

If there’s one thing leaders fear most – it’s the sales pitch. Selling an idea to a group of smart, highly experienced individuals is not an easy task to say the least. And when the moment of truth arrives, it’s going to be up to you to capture their full attention in a very limited amount of time.What You’re Getting in this eBook

We’ve developed a comprehensive customer experience elevator pitch template that has everything you need as a CX Leader to tame the upper level management and create a powerful first impression within minutes! This is a must-have!

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The Ultimate Guide to Delivering 360 Degree Customer Experience

With an outburst of Digital interaction channels, improving customer experience has become more important than ever. Simplifying the art of customer experience across multiple channels is a huge challenge for modern digital businesses.What You’re Getting in this eBook

This 360 Degree Customer Experience ebook is your answer to delivering a seamless, consistent & personalized customer experience. You’ll learn the secrets of creating, delivering & measuring 360° Customer Experience

  • Challenges of 360 Degree CX
  • The Most Common Customer Interaction
  • The Ideal Customer-Agent Interaction
  • Jaw-dropping 360 Degree customer experience statistics

Guide To Select Right Call Center Software for Your Business

Business organizations looking to be at the top of customer experience game should leverage the call center technology and tools to deliver superior customer service. But how do you know what is the best software for your business?This ebook will take you through the systematic process to determine when do you need a call center software solution and what factors to evaluate while choosing the right call center software.What You’re Getting in this eBook

  • How to discover when you need a call center software
  • 10 questions to ask when evaluating call center software solution
  • Key factors to evaluate while choosing call center software for your business