Ameyo Callversations

Why Emotional Quotient Trumps IQ in Customer Engagement

“There is within the human heart a quality of intelligence which has been known to surpass that attributed to the human mind.” -  Aberjhani

No, this is not a blog that is meant to cope up with an emotional heartbreak. However, today we are going to make a sincere attempt to simplify why emotional quotient can’t be discounted, in an attempt to drive superior customer engagement in present times.

Topics: Customer Service customer experience

4 Tools Everyone In The Customer Experience Industry Should Be Using

In the recent times, organizations have truly realized the importance of providing exemplary customer experience to shape their brand’s image. Customer experience has gained a bombarding attention and the reason is obvious. As organizations are looking to conquer the competition, it is  more than necessary for them to put customer at the center. Thus to improve the overall customer experience, it is quite important to optimize your business process and functions as per customers.

Topics: Customer Service customer experience

Stroll Down Memory Lane - The History of Customer Service

Do you remember your parents or grandparents fretting over the fact that a product they recently purchased isn’t working fine and they have no idea how to go about the replacement process? The only logical way out use to be, to redirect the product back to the seller, which meant long travel itineraries, waiting for days to hear back from him and then going all the way back to recollect.

I remember how tiring customer service process use to be.

Topics: Customer Service IVR customer experience

Hop in to the Future of Customer Experience with Artificial Intelligence

What’s your initial perception when you hear about Artificial Intelligence?
I think, I can read your mind. So, you imagine a complete digital aura around you with robots taking over everything or may be something like that. May be in future you can see that too but in present what I am talking is how Artificial Intelligence can drive amazing customer experiences. Let us begin by understanding what artificial intelligence actually is and how can it be adopted to better serve the customers.

Topics: Call Center Software customer experience

9 Things that are Required to Please Your Customers

Any business success is definitely dependent on customers. Thus it is just fair and a must, that you do what it takes to ensure that you please your customers. You should never take customers for granted.

Topics: Customer Service customer experience

Most Promising Omnichannel Customer Engagement Strategies and Trends [Infographic]

The modern day setup of customer services is more dynamic than what it was back in the 80’s. Your customers are more digitally aware and have immense presence over the world wide wide. They have a flair for social connections and keep up pretty well with latest emerging trends. Now, if they have such want to be connected globally, you as their service provider, cannot really take digitization for granted. Can you?

Topics: Customer Service customer experience

3 Top Reasons Live Chat Makes Your Contact Center More Resourceful

The new age customer has a very short attention span, and even lesser patience.

Now, that shouldn’t come as a surprise to you under present conditions, where the world is dictated by breakneck internet speeds and swelling mobile data usage. However, if your business still relies only on conventional mediums of interaction with customers, I must tell you that it might cease to exist.

This is exactly the reason why all contact centers need Live Chat.

Topics: Customer Service Call Center Software customer experience

5 Ways to Enhance First Call Resolution

All contact center reps and managers understand the importance of metrics and TLAs (three letter acronyms). Among them, ‘FCR or first call resolution’ is what matters the most, as it is one such term which can be a true measure of efficiency, performance and customer satisfaction quota, all at once.

Topics: Call Center Management Call Center Training Coaching Call Center Agents call routing strategies

How to Transform your Business with Digital Customer Service

Customers today are paying heed to their most preferred channels of communication. With the growth and advancement in technology, having a well established platform for conveying your brand message to the target audience is a must.

Topics: Customer Service customer experience

5 Mistakes to Avoid while Integrating Customer Journey into E-Commerce

Don’t run off into the sunset with an e-commerce idea and forget that your online store is actually meant to serve your customers’ journeys - not yours. Here is how to go about building an online store that puts the customer journey at the heart of your store.

Topics: Customer Service customer experience