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Ameyo Callversations

4 Hacks For Customer Delight

Customer Delight is remarkably changing the ways we look at Customer Experience. Marketing strategies are centered around Customer Experience and the role does not end at closing the leads into customers, what your customers are taking home as an experience is what will make you walk a step ahead of your competitors.

Topics: customer experience customer delight

Quick Checklist to Select the Right Predictive Dialer

Predictive Dialers have revolutionized the way contact centers perform outbound calling campaigns. With the predictive dialers, manual and tiring process in call centers is now fully automated and efficient. Predictive dialer technology has enabled contact centers to witness exemplary growth in sales, profits, agent productivity, and customer satisfaction. This led to an array of predictive dialer platforms flooding the industry and with so many call center dialers, it becomes difficult for businesses to choose the right predictive dialer that  completely fits their requirement.

Different predictive dialers serve different business use cases, and in this post we are going to take a look at what a Predictive Dialer is, and what to look for while selecting the one for your contact center.

Topics: Predictive Dialer Call Center Dialer

Creating CX Memories: Ways to Improve Customer Service Experience

Customers today have a really short attention span. To hold their attention, brands need to leave a lasting impression. And how can they do that? By giving the customers a memorable experience of course! After all, customer experience (CX) is something that the brands need to continually work upon as it has a direct implication on the brand image.

Topics: Customer Service customer experience

Why And How To Empower Customer Service Agents In Banking Contact Centers

 

We recently had an interesting discussion with a Customer Service Head of one of the leading banks in Africa, about how banking experience can be improved by empowering customer service agents with the right access to the backend applications for resolving customer queries efficiently. In banking contact centers compliance regulations are of utmost priority, and giving access of customer account information to agents is no less than opening a Pandora’s Box as it comes with its own share of pros and cons. 

So following our discussion, we thought to put together the various questions and scenarios related to empowering agents with the right data and how it can be done in a compliant manner to improve the contact center productivity.

Topics: Customer Service banking experience Agent Empowerment Banking Contact Center

Why Live chat? Benefits of Live Chat Software

With the evolution of technology, the customers’ expectations of service and support have increased tremendously. Now, offering support over a phone call or email does not suffice. Businesses need something more. But, what could that be? Well, the answer is, a Live Chat Software. Some might feel that live chat is not very effective and setting it up might be complex process. But they cannot be more wrong.

Topics: Customer Service Customer Support live chat software live chat chat software

10 Must Have Features In A Customer Support System

The harsh reality for today’s business organizations is that it takes months to find a customer and just few seconds to lose one. In the age of instant gratification, nobody likes to wait and if you are a B2C brand, then this becomes an even bigger issue. Your customers want quick answers to the queries at their convenience. Period. Now it’s your job to ensure how to provide the best customer support to keep your customers loyal to your brand. You need to keep in mind that building a good customer experience doesn’t happen by accident, it happens by design. A right customer support system in place can be a game changer for you to outshine your competitors by offering seamless customer service.

Topics: Customer Support Omnichannel Customer Experience,

Becoming Customer Centric - CRM Software for Business Success

In a world where the customer is the center of business philosophy, people have changed their notions and now they demand a more personalized and self-centered service. This has led to a change in the way businesses work. They have to now put their utmost efforts in making customers feel special and satisfied. Nowadays, businesses can only be successful if they keep on innovating and changing their strategy around customer requirements.

Topics: Crm customer relationship management crm software

Why Your Business Needs A Customer Interaction Management Software?

Customer experience thought leader, Shep Hyken has very accurately said, “Recognize that every interaction you have is an opportunity to make a positive impact on others.” This quote mirrors the underlying business requirement to have seamless customer-focused interactions at each stage of a buyer’s journey. Customer interaction management (CIM) is simply defined as the process an organization follows to handle all the interactions with its customers.

Topics: customer experience Customer Interaction Management CIM

A to Z of Must Know Call Center Terms

We have all become accustomed to using abbreviations in our lives. Sometimes, even without knowing their meanings. This holds true - both in our professional and personal lives. But, when you are working in an industry where knowing the meaning and not just the abbreviations is important, you just cannot afford to slip up.

Topics: Call Center Software call center call center solution call center jargon