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Ameyo Callversations

Omnichannel Insurance: Why Your Company Needs an Omnichannel Approach to Serve Customers

The history of insurance is as old as the human civilization. Before the onset of the monetary economy, insurance was in the form of mutual-aid or help. However, as the trade and commerce flourished in the medieval ages, with traders embarking on dangerous and treacherous voyages, the concept of modern insurance was introduced to the world. Since then, Insurance policies have been offering protection against perceived risk to life, property, health, accident and business.

Topics: Customer Service Omnichannel Insurance

Making Skies Friendlier: 5 Ways to Improve CX in Aviation Industry

The holiday season is upon us. And when that happens, the spotlight shifts to the airline industry. Recently, there has been a substantial increase in the number of travelers. Even though aviation industry has gone through its share of ups and downs, things are changing, for the better. According to the American Customer Satisfaction Index, the airline industry customer satisfaction score has steadily increased over the past five years. Across the industry, the score is up 4.2%, climbing to a score of 75, from 72 in 2016.

Topics: customer experience CX aviation industry airlines travel and tourism

An Easy Return Policy is a Smart CX Strategy. Here’s Why!

 

A product return request by a customer is not bad news after all. In fact, the return page on your website is the perfect ground to transform customer experience, leading to a definitive impact on the revenue and sales of your business.  Here are some quick facts about e-commerce product return trends to affirm that thought:

Topics: customer experience

Ameyo Placed On the Call Center FrontRunners Quadrant by Software Advice for the Second Time

 

Ameyo has been placed as a Contender on the FrontRunners Quadrant for Call Center software.

Investing in the right technology can increase the revenue and prospect of any business. Enterprises are constantly on a lookout to purchase cutting-edge technology solution that improves customer interaction and brings in organizational efficiency. Product capabilities, performance and price of the product are the primary factors that guide such decisions.

Topics: customer experience contact center software customer expereince, Omnichannel solution

Future CX Trends: 5 Top Customer Experience Trends in 2018


Customer experience has taken the world by storm! Come 2018, it's going to be a different ballgame if you want to make customer experience your primary competitve differentiator in the digital age. Let's take a look at the top customer experience trends of 2018, and why customer experience matters in 2018.

Topics: customer experience cx trends customer experience trends

Improving CX : The What and How of Blockchain Technology

As the year is coming to an end, once again we are on the cusp of another technological revolution with a new, disruptive technology pounding hard on our doors. The tech world is buzzing about this new technology i.e. Blockchain. Be it a working-class individual or the big brands of today, everyone is talking about bitcoins and blockchain. Like many others, if you are also not sure about what this new technology is or how can it have an impact on your business or the economy, this article is here to shed some light on the same.

Topics: customer experience blockchain bitcoin Business Experience

How to Easily Sell Customer Experience to Your Boss [eBook]


Having good knowledge about customer experience is not enough to start improving customer experience in today's digital world. You need to get the top-level management onboard with your CX initiatives. To sell customer to your bosses, you'll need to design an effective customer experience sales pitch and convince them why your CX strategy will definitely work.

Topics: customer experience sell customer experience

Building a Modern Day Contact Center: Where UX meets CX

There has been plenty of hype around experience - User and Customer in the business circuit. More so in today’s digital age. These are the times of omnichannel experience. The business-customer interactions have evolved and are no more limited to just a call or an email. Now, everything is available on either a website, mobile or social media. Unlike in the past, customers today are well informed and a lot more empowered. Keeping up with that, brands are also working on delivering a holistic experience for both, their employees and the customers.

Topics: customer experience contact center user experience CX UX

CX Memories: The Ultimate Goal of Digital Transformation

Enterprises that show the readiness to embrace emerging technologies and trends will inevitably score above their competitors. This hypothesis is not just based on assumption, but has been proven time and again. For instance, 1-800 flowers, the flower delivery brand were the earliest to use the Facebook Messenger bots in 2016. In addition to receiving orders, the Chatbot recommended gift options and even allowed its users to track the delivery status.

Topics: customer experience cx memories