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Ameyo Callversations

Ameyo Celebrates CX Wonder Women This International Women’s Day  

 

Topics: customer experience international womens day womens day

IVR Solutions for Customer Service: Top 7 Benefits of using an IVR System

Automation is no more a differentiating factor, but has become a necessity in making customer service a success. One of the most common tools to achieve that is through an Interactive Voice Response (IVR) System. An IVR is an inbound solution to enable the customers to reach out to the organization for support, amongst other services. The customers can use the dial pad or get help through speech recognition. 

Topics: Customer Service IVR customer experience inbound Inbound Call Center ivr solution inbound solution ivr systems

Mobile Banking, AI and Chatbots : Banking Infrastructure in Africa Embraces The Tech Revolution

In my earlier blog, I had highlighted the changing landscape of the banking ecosystem in Africa. With the onslaught of technology, stability of financial institutions and awareness, customers in Africa now demand superior CX (Customer Experience) from their banks. This is a very natural and organic transaction that is driving banks to adopt emerging technologies to achieve seamless banking experience. For the same reasons, it is not surprising that the key points of discussion at the recently concluded DOT finance summit in Rwanda was around the adoption of mobile banking, AI, chatbots and its overall impact on customer experience and risk management.

Topics: customer experience trends

Is Your E-Commerce Website Meeting Customer Experience (CX) Standards?

The e-commerce website is a critically important part of the customer experience; for many customers, it will be the only way of interacting with the company. If the e-commerce website delivers a poor user experience (UX), visitors will click off the site or abandon the shopping cart without giving the company’s customer care team a chance to intervene.

Topics: Customer Experience Software e-commerce online shopping

How to Connect More? Secret to a Successful Outbound Calling Strategy

A well defined outbound strategy is an integral aspect of customer outreach and campaign management. Although, many businesses have turned their focus to inbound, certain processes, especially those dealing with collection, financial services, real-estate, and telecommunication need a robust outbound calling approach. The key is to be able to dial out high volume of calls in a short amount of time. The math is simple, higher connected calls translate to greater outreach, several minutes of talk time, increase in new leads and improved business outcome.

Topics: call routing strategies outbound strategy

Disrupting Financial Sector in Africa with Omnichannel Customer Experience (CX)

 

Topics: Omnichannel Customer Experience Software omnichannel solution omnichannel software

Bidding Adieu to Legacy Call Center Application for Omni-Channel Experience

 

Topics: customer expereince, Omnichannel solution

How to Effectively Build and Manage a Call Center Customer Service Team


At the very start of this package, we're going to reveal the secret to delivering great customer service - Your People.

Yes! Your customer service representatives / agents are the most important aspect of your contact center. Make life easier for them, and they'll make business easier for you! The truth is - you can have the most innovative customer experience platform in the world and it won't improve your business if your team is not on the same page, or not cooperating.

Topics: Customer Service customer service ideas Customer Service Team Customer Support

8 Effective Call Center Improvement Strategies for Improving Call Centers

People often complain that dealing with a call center is not a very pleasant experience. This is not surprising - customer demands have significantly increased with the onset of the digital age, and your call center is going to need to keep up or risk losing customers in the long run.

Topics: call center call center improvement