Change is important. Change leads to evolution. And evolving makes it possible to be able to survive and thrive. It challenges you not only to leave behind your comfort zone, but to overcome difficulties with an invincible spirit.
As the cliché goes, change is the spice of life. But more than often, we neglect changes. We fight hard to overcome all that can push us and challenge our set expectations and boundaries. One such industry where the variables involved are too many in a purely customer centric domain – Call Centers.