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How to foster Customer Engagement in a Hyper Connected World

What makes any business tick?

Some may argue that the role of ideation and strategies contributes to businesses more than anything else. However, the fact is that customer engagement matters the most, if any business hopes to be in the game for the longer run.

Superior customer experience can only be attained through better customer engagement tactics. Even the best businesses can cease to exist without proper customer engagement. However, with the changing dynamics in customer communication, brands have started to be smarter in utilising technology to evolve engagement strategies.

Topics: customer experience Mobile

Top Eight Keys Of Contact Center Software

Call tracking, call recording, call routing, voice broadcasting, and workforce optimization are some of the key goals that every business’s call center plans on achieving. What if you have a better chance of doing so with contact center software? Different business setup in Dubai are experiencing this software and declaring it as a must-have tool for better business management.

Topics: Call Center Software contact center

3 Great Ways WebRTC can benefit IT Infrastructure

A lot of buzz has been witnessed these days around WebRTC and its relevance in contact centers. However, only a handful knows how WebRTC can actually help contact centers.

In concise words, Web RTC or Web Real Time Communication gives the ability to your contact center agents to communicate via voice and video with your customers via a browser. Web browsers like Chrome and Mozilla already support WebRTC, while Microsoft edge and Mac Safari should be able to support it in the near future.

Topics: Call Center Agents Call Center Software customer experience

CX Memories is the Cornerstone for Awe-Inspiring Customer Service

Ask yourself this question - has your brand made genuine and relentless efforts to create Customer Experience (CX) memories?

If the answer is not a clear ‘yes’, you can be dead sure that your business is not providing awe-inspiring customer service, that results in deep admiration.

To understand what we mean by CX memories, go through this blog - How to Create Awesome CX Memories with Delightful Experiences that we had written sometime back.

Topics: Customer Service customer experience

Top 5 Customer Experience Trends that will Rule the Roost in 2017

The term customer experience has lost its essence with industries focusing more towards profits. We all are aware of the fact that number of interactions with the customer facing department has tremendously increased due to lags in the services. This has become a traumatising situation for the customers as they are the one who ultimately have to bear the consequences.

Topics: customer experience

How to Create Awesome CX Memories with Delightful Experiences

Customer Service is dead. Long live Customer Experience!

On an average, people interact more with businesses as compared to their friends, these days.

That’s it - right there! Yes, businesses now have the opportunity to get closer than ever to their customers, to become their friends, or at least much more than customer service agents.

This is where creating true customer experience (CX) memories come in to the frame, memories in the form of awe-inspiring experiences for customers to remember, and ultimately resulting in deep admiration for any brand.

Topics: Customer Service customer experience

Why Customer Interaction Management Software can Benefit E-Commerce Manifold

Worldwide retail e-commerce sales will reach $1.915 trillion by the end of 2016.

Yes, you read that correctly, and the figure is likely to more than double itself by 2020 – when it is touted to top $4 trillion, according to eMarketer.

The new-age predicament in e-commerce is less around gaining news customers and more to do with the management of interactions at various stages of buyer’s journey and multiple mediums of interactions.

Topics: Industry Challenges customer experience

How Customer Retention Strategies can Increase your Brand Loyalty [Infographic]

So what can be the topmost priority for a business?

Is it a lead, your sales reps are running after or current customers, your reps might be avoiding to chase new leads?

When we talk about profits, the first thing that hits our mind is the more number of prospects in our pipeline. You might be an expert in acquiring leads but with time it is very much necessary to nurture bond with customers. Fetching new leads is the best way to boost your market share but delighting your existing customers will not only help you build loyal customers but in turn provide you brand advocates.

Topics: customer experience

Foolproof Customer Engagement Strategies for 2017

Customer Engagement provides crucial information to the management that influences important business decisions such as pricing and marketing strategies.Customer engagement is vital to the business’success as every business thrives on customer satisfaction. Businesses that succeed in exceeding customer’s expectations sustain longer in the market.

Topics: Customer Service customer experience

Simplicity: How to Avoid Customer Confusion in Omnichannel Customer Experience

KISS: Keep it simple and stupid. Simple and time saving customer experiences sounds like a no-brainer, doesn’t it? However; how does the reality look like? Seriously; no company does design and implement complex and confusing processes on purpose. Reality shows that lots of websites, dialogues on an IVR, forms, E-Mail responses are eating up the customer's time. Even simple requests cannot be processed and leave customers in confusion. Customer experiences aren't simple at all.

Topics: Customer Service customer experience