<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=54781&amp;fmt=gif">

Ameyo Callversations

Customer Service Improvement - 6 Ways You Can Improve Customer Service


If you thought just having a customer service department was enough, you're in for a big surprise. In the present-day modern digital age, it is more important to provide a good customer service experience powered by innovative tools, methods and strategies. To do that, you're going to start by improving your customer service in your business.

Topics: Customer Service

7 Steps To Implement Omnichannel Strategy

A customer’s journey within an organization involves a lot more touch points today than it did five to seven years ago. Unlike earlier, customers can contact a company through various channels today - mobile, call, chat, emails, etc. They choose the medium they are most comfortable with. The challenge today is not only to be present in these channels but provide consistently the best,integrated customer experience through all the channels. 

Topics: customer experience Omnichannel

Why Turkey has Emerged as a Hub of Contact Center Excellence?

At a time when the economy of the world is not exactly at its prime, there are some nations that have defied the odds and have proven to be market leaders. With close proximity to both Asia and Europe, Turkey’s economic growth is nothing short of a miracle. Last month, the Turkish Statistical Institute revealed data that registers an impressive 5.1% GDP growth in the second quarter.

Topics: contact center software

Customer Service Chatbot - Using Chatbots for Customer Service and Customer Support

In the past, you couldn't really talk to your computer. But things have changed - and for the better. As the age of automation dawns upon humanity with widespread adoption of artificial intelligence, more companies are beginning to automate their customer service and customer support with the power of chatbots.

Topics: artificial intelligence chatbot

5 Customer Engagement Ideas That Always Work

There is a profound shift in the way businesses engage with their customers today. Gone are the days when enterprises only focused on delivering a given product or service. It is 2017, and customer engagement is the foremost priority of every business entity. Customer engagement marketing strategy entails the nurturing of communication between patrons and organizations, whether it is via email, chat, social media, mobile, contact center communication etc.

Topics: customer experience

How Artificial Intelligence Improves Customer Experience In Contact Centers

One of the ways to measure the efficiency of a Contact Center is by taking into account the time it takes to connect a customer to a suitable agent in order to resolve a given issue. Today, enterprises are looking for an alternative to “rule-based decision matrices” (Example- The self-service IVR system that requires a customer to press the dialer to process a query or speak to customer care executive). Overtime, these systems have become redundant and can irritate the customer.The idea is to modernize the existing channels of communication and gain a satisfied customer.

Topics: customer experience contact center artificial intelligence chatbot

Contact Center Technology Essentials For Contact Centers


If you're operating a contact center, you know the importance of contact center technology in
improving customer experience. Without the right tools & technology framework to support the contact center infrastructure, your contact center is powerless. Let's talk a bit more about contact center technology in modern contact centers.

Topics: contact center

A Beginner's Guide to Start a Contact Center


No matter what type of contact center you are planning to set up, it is important to remember that setting up a contact center requires a considerable investment of time, money and effort. Although you would be able to outsource most of the work, managing the contact center set up process can get out of hand if not managed properly.

Topics: contact center

Did you know? Superior CX Drives Higher Revenue and Growth For A Business

The aim of every organization is to provide the best customer experience along with employee empowerment. One of the ways of doing this is by focusing on the organizational culture. How does it impact an organization’s success? Let us answer these questions in the initial section. Then, we will move on to see how a Customer Centric organizational culture helps improve the Customer Experience (CX) which in turn drives revenue and growth of an organization.

Topics: customer experience customer journey

Why Indian Companies are Lagging Behind in Customer Experience?

According to Forrester’s –The India Customer Experience Index, 2016, 70% of business and IT decision makers of Indian companies have placed CX a critical priority for their enterprises. In fact, compared to the previous years (2015) finding, the CX index score showed a modest improvement in 2016. Brands performed better, especially those in the domain of wireless service, traditional retail and digital-only retail.

Topics: customer experience