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Ameyo Callversations

8 Effective Call Center Improvement Strategies for Improving Call Centers

People often complain that dealing with a call center is not a very pleasant experience. This is not surprising - customer demands have significantly increased with the onset of the digital age, and your call center is going to need to keep up or risk losing customers in the long run.

Topics: call center call center improvement

Omnichannel For Healthcare : Mapping Patient Experience with Technology

 

Traditionally, the competition between hospitals and health organizations primarily depended upon quality of service, speciality of the treatment and the price attached to care. But today, there is a wave of change. While high quality health service is still a primary concern, patients walking through the hospital door equally care about the overall experience they encounter throughout their stay at the facility.

Topics: customer experience Omnichannel Healthcare

Understanding the What and How of Customer Experience [Infographic]

“Customer Experience” has been used and abused numerous times. Especially after Gartner  declared it as the new battlefield for companies. According to its report, greater competition and growing consumer power have eroded traditional product- and service-based differentiation, forcing firms to seek new, more durable forms of competitive advantage. Taking a cue from it, the firms are trying to get that edge from battling it out in the customer experience field. One way by which they are doing this is by deploying sophisticated contact centers. But, before anything else, there needs to be a proper understanding of what customer experience (CX) is. Simply put, customer experience is how customers perceive your brand.

Topics: Infographics customer experience

5 Best Practices to Deal with Negative Reviews for Your Online Business

 

Times have changed and though it sounds clichéd, it is a truth that we all need to reckon with. Let’s take an example of the e-commerce business worldwide. The e-commerce business started with the notion of “convenience”.  Online retailers offered unique products and services to improve customer experience through the digital platform. However, initially,  the emphasis was more on creating the need for online buying and selling mediums with little scope for feedback.

Topics: customer experience ecommerce feedback reviews online tips

Going the Omnichannel Way: Improving CX in the Automobile Industry

Buying a car is quite different from buying a dress or deciding which restaurant to visit tonight. A car is a big ticket product. The buying decision requires some pondering and a thorough research. This seems like an unnerving task. Starting off with the pre-purchase research, comparison, dealership visits, loans, the condition of the car (in case of used cars), insurance and many such things. According to a study by J.D. Power,  automotive shoppers spent an average of 14 hours researching cars online — visiting dealership sites, reading reviews, making price comparisons, using online shopping tools — before making a purchase decision.

Topics: customer experience Omnichannel automotive

Omnichannel Insurance: Why Your Company Needs an Omnichannel Approach to Serve Customers

The history of insurance is as old as the human civilization. Before the onset of the monetary economy, insurance was in the form of mutual-aid or help. However, as the trade and commerce flourished in the medieval ages, with traders embarking on dangerous and treacherous voyages, the concept of modern insurance was introduced to the world. Since then, Insurance policies have been offering protection against perceived risk to life, property, health, accident and business.

Topics: Customer Service Omnichannel Insurance

Making Skies Friendlier: 5 Ways to Improve CX in Aviation Industry

The holiday season is upon us. And when that happens, the spotlight shifts to the airline industry. Recently, there has been a substantial increase in the number of travelers. Even though aviation industry has gone through its share of ups and downs, things are changing, for the better. According to the American Customer Satisfaction Index, the airline industry customer satisfaction score has steadily increased over the past five years. Across the industry, the score is up 4.2%, climbing to a score of 75, from 72 in 2016.

Topics: customer experience CX aviation industry airlines travel and tourism

An Easy Return Policy is a Smart CX Strategy. Here’s Why!

 

A product return request by a customer is not bad news after all. In fact, the return page on your website is the perfect ground to transform customer experience, leading to a definitive impact on the revenue and sales of your business.  Here are some quick facts about e-commerce product return trends to affirm that thought:

Topics: customer experience

Ameyo Placed On the Call Center FrontRunners Quadrant by Software Advice for the Second Time

 

Ameyo has been placed as a Contender on the FrontRunners Quadrant for Call Center software.

Investing in the right technology can increase the revenue and prospect of any business. Enterprises are constantly on a lookout to purchase cutting-edge technology solution that improves customer interaction and brings in organizational efficiency. Product capabilities, performance and price of the product are the primary factors that guide such decisions.

Topics: customer experience contact center software customer expereince, Omnichannel solution

Future CX Trends: 5 Top Customer Experience Trends in 2018


Customer experience has taken the world by storm! Come 2018, it's going to be a different ballgame if you want to make customer experience your primary competitve differentiator in the digital age. Let's take a look at the top customer experience trends of 2018, and why customer experience matters in 2018.

Topics: customer experience cx trends customer experience trends