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Ameyo Callversations

3 Key Takeaways from CX Conclave 2017


CX Conclave 2017
recently concluded on November 17 at Holiday Inn International Airport Hotel in Mumbai. The organizers, Goldman Communications, called it India‘s #1 customer experience conference, and we don't have any reason to doubt it! Today, we reveal everything we've learned at CX Conclave 2017 after attending the landmark customer experience conference.

Topics: customer experience event

Ameyo Omni-channel Software Solution Gets a Face-lift: 4 Updates to Improve Supervisor & Agent Productivity

 

 

At Ameyo we constantly innovate and update our products and software to help our customers be one step ahead when it comes to providing a profound Customer Experience. We want the entire ecosystem of customers to feel happy and satisfied.  Adhering to that belief, we are proud to announce four product updates for our Omnichannel Contact Center Platform that guarantees to improve supervisor and agent productivity in no time.

Topics: customer expereince, Omnichannel solution

How to Build a Travel Contact Center

The travel and tourism (T&T) industry has steadily grown over the past few years. The world has become a global village. The improving economic conditions (per capita income), awareness about maintaining a work life balance, increasing business travel, etc. are some of the factors contributing to this change. This is just the beginning. According to World Travel and Tourism Council report, by 2027, Travel & Tourism GDP is expected to account for 11.4% of global GDP and global visitor exports are expected to account for 7.1% of total global exports.

Topics: contact center contact center software Travel Contact Center

CX Conclave 2017 - What to Expect at the Customer Experience Conference


The real perception of a company in the eyes of customers depends on what they experience during their customer experience journey. This year, CX Conclave 2017 is all set to enable a world of better digital customer experience powered by technological innovation!

Topics: customer experience

The Big List of Innovative Customer Service Ideas to Create Happier Customers


You could have an amazing product or service, but that alone does not result in happier customers. If your business deals with a large number of customers on a regular basis, you must be aware of the importance of customer service. If your customers don't get your support, they will simply choose your competitors. Improving customer service with innovative customer service ideas is the ultimate need of the hour - and can't be ignored any longer!

Topics: Customer Service customer service ideas

Why Moments of Truth are Important in Customer Experience Journey

How do you make your customers do what you want them to do? How do you pave the path for them to follow? Knowing their journey helps in getting an insight into their thought process, personality and most importantly their needs. Accurately tapping into those needs and aligning your service with that ensures customer satisfaction and creates positive CX memories.

Not only that, it also helps companies to identify the critical Moments of Truths. These are the interactions that make or break your relationship with a customer. Let us start our discussion by first understanding, what do we mean by customer journey, how to map CX journey and then we will move on to defining Moments of Truth.

Topics: customer experience customer journey

Artificial Intelligence (AI) vs Machine Learning (ML) - The Difference Between AI and ML


Whether you're a startup or a full-fledged multinational empire, you are probably beginning to realize that the amount of data being stored in your organization is increasing each year. To deal with the increasingly large amounts of data, businesses are increasingly turning to artificial intelligence and machine learning for their handling and actionizing data. However, these two terms are often used interchangeably - so what exactly is the difference between AI and ML?

Topics: artificial intelligence big data

Key Takeaways from Turkey Contact Center Conference and Expo 2017

 

In my previous blog post, I had highlighted how Turkey has transformed into a hub for call center excellence. The response at the 13th Turkey Contact Center Conference and Expo reaffirm’s that thought. The two day event that concluded last week witnessed a host of speakers talking about the challenges and solutions that modern day businesses need. Topics like cyber security and voice biometric took center stage. The premise of this write-up is point out the key takeaways from the event and the future of contact center infrastructure in the country.

Topics: customer expereince, Omnichannel solution

Customer Service Improvement - 6 Ways You Can Improve Customer Service


If you thought just having a customer service department was enough, you're in for a big surprise. In the present-day modern digital age, it is more important to provide a good customer service experience powered by innovative tools, methods and strategies. To do that, you're going to start by improving your customer service in your business.

Topics: Customer Service

7 Steps To Implement Omnichannel Strategy

A customer’s journey within an organization involves a lot more touch points today than it did five to seven years ago. Unlike earlier, customers can contact a company through various channels today - mobile, call, chat, emails, etc. They choose the medium they are most comfortable with. The challenge today is not only to be present in these channels but provide consistently the best,integrated customer experience through all the channels. 

Topics: customer experience Omnichannel